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Thursday, 03 December 2020 11:04

Optus reorganises customer support to remove 'contact centre run-around'

Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.

Published in Telecoms & NBN

Thursday, 12 November 2020 11:36

Optus suffers loss for HY2020-21 as pandemic takes its toll

Singtel Optus has suffered a loss of $27 million for the first six months of its 2020-21 financial year, with the telco saying the outcome was the result of what it characterised as a challenging period.

Published in Telecoms & NBN

Monday, 02 November 2020 10:31

Optus announces amaysim acquisition, new digital-only brand gomo

Telco Singtel Optus will acquire Australia's biggest mobile virtual network operator, having signed a deal to buy amaysim for $250 million, the company says, adding that it will also be launching a new digital brand gomo which is aimed at providing simple plans and budget-friendly services.

Published in Business Telecommunications

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Comments

Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

I had met Graeme many times over the years. Always impressed by his ability to stay current in such an[…]
Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

A great loss to us indeed. I met Graeme a couple of times during the 1980s when he came to[…]
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