Displaying items by tag: Service Providers

Companies allowing their service providers to access or hold sensitive or confidential data are sitting on a cyber-security “time bomb” unless they take smart action to manage the risk of the providers suffering a data breach, according to an IT governance professional.

The NBN is trialling a new pricing model for service providers that offers discounts for increasing bandwidth they purchase for their customers.

Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.