Companies allowing their service providers to access or hold sensitive or confidential data are sitting on a cyber-security “time bomb” unless they take smart action to manage the risk of the providers suffering a data breach, according to an IT governance professional.
The NBN is trialling a new pricing model for service providers that offers discounts for increasing bandwidth they purchase for their customers.
Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
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Sock it to 'em, Sam!
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