Online purchases are gaining dominance over buying in stores, with three-fourths (75%) of surveyed millennial shoppers - and more than half (53%) of Gen X shoppers - indicating they shopped in a store and left without a purchase only to end up buying the item online.
Foreign exchange specialist Travelex is deploying an experience management platform from US software company Qualtrics as part of a drive to enhance its customer experience agenda across retail and online stores.
Fifty of the 84 retail stores initially operated by the Allphones group, which went into liquidation in February, are continuing to trade under new owners.
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