A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN
Thursday, 26 September 2019 02:18

ACMA warns SA Liberal Party over robocalls breach

The South Australian (SA) Division of the Liberal Party of Australia has been taken to task by the telecommunications regulator the Australian Communications and Media Authority (ACMA) for making polling robocalls during prohibited calling times.

The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based telco Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website.

Published in Telecoms & NBN

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