Contact centre services and solutions company QPC has deployed the Genesys PureCloud all-in-one cloud customer engagement and collaboration contact centre platform at Gympie Regional Council in Queensland.
Queensland’s Office of State Revenue, part of Queensland Treasury, has launched Nuance Communications’ virtual assistant "Sam" across all OSR revenue lines, marking the first Australian state government implementation of the conversational virtual assistant.
Two Australian hospitals have been officially recognised as the first hospitals to adopt the highest international standards of digital health at the Healthcare Information and Management Systems Society AsiaPac18 Conference and Exhibition.
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