Displaying items by tag: Phone services

More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

Published in Telecoms & NBN

Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

New Zealand’s competition regulator, The Commerce Commission, is looking for feedback from the public about what they like and dislike about their experiences using phone and broadband services.

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