Displaying items by tag: Phone services

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

Consumers impacted by Australia’s recent bushfires can now receive dedicated assistance with their unresolved phone and Internet issues from the Telecommunications Industry Ombudsman.

More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.