Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.
Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.
the modem is crap and outdated no wifi 6 in it stop defending it mate
So basically what we/you are saying is that the deployment of the NBN has not been the best, I can[…]
Very sad no 'expert' knows about ping and jitter.
The IQ of the company has not been up for debate at all. Though I would suggest that if they[…]
As I said earlier, you are welcome to draw your own conclusions. But I would suggest that when placing a[…]