Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.
Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.
The Telecommunications Industry Ombudsman says effective consumer safeguards are important to ensure timely connection and repairs for telecommunications consumers, as it begins its consideration of the Federal Government’s review of safeguards for teleco services.
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