Users of the Telstra mobile memo service have reported a serious drop in service quality since shortly before Christmas. Telstra has admitted its outsourced provider, Teletech, has offshored 15% of calls to the Philippines, with, it seems, no quality guarantees.

Published in Home Tech

With the new year less than two weeks old, the question on the lips of many tech industry watchers is whether the Satyam fraud scandal means the party is over for offshore outsourcing. While Satyam is just one company, the extent and audacity of the financial fraud is such that gazes are turning toward other low cost outsourcers operating in poorly regulated markets.

Published in Beerfiles
Australia is a now a leading offshore IT outsourcing destination, according to a new report from global research group Gartner. This year, Gartner assessed the suitability of 72 countries as offshore locations, and has announced its ‘Top 30’, with Australia figuring prominently.

Published in Strategy

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