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Six months ago Telstra outsourced operators for its mobile memo service to the Philippines. The telco has now announced it will be returning to native English-speaking operators.

Published in Strategy
In a counter to the current economic downturn, IT outsourcing in Australia has gained new momentum this year as companies, driven by the need to reduce costs, are apparently reconsidering the benefits of offshoring.

Published in Strategy
The global financial crisis will see traditional customers of outsourced call centres spending less in the short term, but the same pressures are driving small business to outsource their call centres, according to Frost & Sullivan.

Published in Market



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