Where is the money in the move to cloud computing? What's profitable and what isn't?
We posed this question to a broad swathe of senior industry executives. Here's what they had to say.
By Darren Rushworth, president, NICE Asia Pacific
VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.
It's going to take a long time to receiver those costs. Initial purchase, setup costs, ongoing running costs, etc. They[…]
Nice article. Thanks for reporting on this.
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