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Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Sponsored Announcements

Wednesday, 15 July 2020 13:12

Why the future of contact centres is cloud-based

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Cloud

Friday, 15 July 2016 11:14

Optus offers free calls to France

In the wake of the tragic events in Nice, Optus has offered its customers free calls to France.

Published in Telecoms & NBN

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Comments

Re: iTWire - 'There's a bear in there' – fine for Play School, not for your network

This is an unbearably good headline :-)
Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network

Great Stuff Sam - I wish this could go out to a larger audience.
Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network

5G will save us, and the NBN will have to be redone anyway.
Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network

As always, a great article Sam.
Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network

I will never forgive him.