Australia's peak body for consumer representation in communications, the Australian Communications Consumer Action Network (ACCAN), says telcos must play their part if consumers are to benefit from changes to NBN Co’s wholesale pricing and data capacity.

Optus pulled in revenue of $2,207 million for the three months to the end of September to deliver an increase in profits for the quarter due to increased NBN migration.

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.