As part of our series on the future of the NBN, iTWire had hoped to round off things with the opinions of Communications Minister Paul Fletcher and Shadow Communications Minister Michelle Rowland, the two people who are in a position to actually decide on what the future of the network will be.
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
With the advent of the NBN, every Tom, Dick and Harry — not to mention Diana and her mates — is forced to use wireless Internet to some extent. For many people, this is an issue because of the poor speeds that their NBN connection offers.
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