Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.
The CVC costs set by the NBN Co make it very difficult for ISPs to offer gigabit connections to more than a select band of customers who are willing to sign up in numbers and pay slightly more than other speed tiers, according to one ISP who caters to this type of consumer.
The prediction made by the chief of Launceston-based ISP Launtel that smaller retail service providers selling NBN plans would be in difficulty after October appears to be coming true, with one small provider, MyRepublic, announcing that it would raise its prices from 27 October.
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