Optus has introduced a digital messaging service for customers that allows them to interact with the telco via a 24/7 direct line of communication with its care teams.

Optus claims it is paving the way for telco innovation in customer service with the offering, for the first time, of Google Assistant, allowing its customers to ask Google Home and selected smartphones, questions about their personal mobile plan without needing a handheld device.

Published in Telecoms & NBN

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