Displaying items by tag: McKinsey

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Published in Market
Friday, 15 February 2019 10:05

Business case for 5G still unclear, survey finds

A survey of chief technology officers who are directly involved with 5G projects at 46 telcos around the globe indicates that most are still not sure about the strength for the business case, the management consulting firm McKinsey says.

Published in Telecoms & NBN
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