IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.

Published in Enterprise Solutions

Cloud IT service managed solutions vendor LogicNow and secrity firm Bitdefender have teamed up to create a new managed antivirus service for Managed Service Providers (MSPs).

Published in Security

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