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Thursday, 13 October 2016 16:41

join.me wants more ways to join online meetings

join.me, LogMeIn's online meeting service, has initiated an integration partner programme aimed at making it easy to initiate meetings from popular business productivity applications.

Published in Business Software

Thursday, 15 September 2016 09:31

Customers still not happy with contact centres

Customers are increasingly willing to walk away from a supplier if they experience bad service, according to a new survey.

Published in Business Telecommunications

Monday, 27 June 2016 05:00

Aussie, Kiwi shoppers favour ‘human touch’ when shopping online

Australian and New Zealand shoppers still like the "human touch" when doing their online shopping, despite a newly released study showing that chatbots and automation are taking over customer service in the name of efficiency.

Published in Market

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