Customers are increasingly willing to walk away from a supplier if they experience bad service, according to a new survey.
Australian and New Zealand shoppers still like the "human touch" when doing their online shopping, despite a newly released study showing that chatbots and automation are taking over customer service in the name of efficiency.
Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.
Hi Con, thank you! Tom made it easy, he knows his stuff. Looking forward to the event!
Good work shining a spotlight on this Sam. You appear to be the only one paying any attention to it[…]
Alex, really good interview navigating the breadth of our current Covid norm and the scope of Zebra's technology path in[…]
Fletcher is continuing to reinforce his reputation of being an irrelevant twit who should be prosecuted for thieving oxygen.
i'm sure the merger may be ok... but you still have the lack of 5G issue.