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Thursday, 15 September 2016 09:31

Customers still not happy with contact centres

Customers are increasingly willing to walk away from a supplier if they experience bad service, according to a new survey.

Australian and New Zealand shoppers still like the "human touch" when doing their online shopping, despite a newly released study showing that chatbots and automation are taking over customer service in the name of efficiency.

Published in Market

Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.

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