Digital engagement specialist LivePerson has moved onshore to data centres in Sydney and Melbourne.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
Several major US players in the cloud based contact centre space are expected to enter the Australian market in the next 12-18 months.
My submission was all about the lack of business case overbuilding their obsolete highly exploitable security risk and interference prone[…]
Agreed 100%.The double-speak hidden inside the Roy Morgan CEO statement "The best way to reduce the high level of labour[…]
Is it possible to use Arm cores in the new supercomputer? If a vendor could make a few hundred thousand[…]
So some truth about the availability of work is starting to emerge.16.7% unable to earn the income that they need.That[…]
NBN are so bad at what they do. Missed appointments are a given in nearly all installations, and just a[…]