Getting the right balance of human agents and automation is important for providing a good customer service experience.

Published in Enterprise Solutions

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Published in Apps

Online and mobile messaging solutions provider LivePerson says it has successfully implemented a Web Chat system for Singapore telco Singtel.

Published in Telecoms & NBN
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