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Wednesday, 07 November 2012 19:03

LivePerson to buy Aussie hosted call centre service provider Engage

Competition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.

Published in Cloud Services

Tuesday, 23 March 2010 18:06

Prominent contact centre identity calls for emphasis on connection and conversations

Call centres morphed into contact centres as additional communication channels were taken onboard. Is it now time for them to be transformed into connection centres?

Published in Business Telecommunications

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