More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.
Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.
The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based telco Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website.
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