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Tuesday, 30 July 2019 21:45

Internode tops customer satisfaction award

Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.

Published in Strategy

Tuesday, 29 January 2019 05:27

Should ACCC also tackle NBN Co about speeds? One ISP thinks so

The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.

Published in Telecoms & NBN

Wednesday, 23 January 2019 10:01

NBN users told to check if they are entitled to refunds

The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.

Published in Telecoms & NBN

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