Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.
New Zealand-based communications provider Pyrios has sealed a deal with Interactive Intelligence to deliver cloud contact centre services to the Australia-New Zealand market.
Borg-like signs of ‘resistance is futile' are beginning to show as Enterprise not so slowly accepts the inevitable assimilation to the hive like cloud – one respected Australian analyst says it may all be all done and dusted by 2019!
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.