Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.
New Zealand-based communications provider Pyrios has sealed a deal with Interactive Intelligence to deliver cloud contact centre services to the Australia-New Zealand market.
Borg-like signs of ‘resistance is futile' are beginning to show as Enterprise not so slowly accepts the inevitable assimilation to the hive like cloud – one respected Australian analyst says it may all be all done and dusted by 2019!
Good on you Doctor CraigI hope this Aussie invention stays in Oz
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