Just about every business of significant size seems to want a mobile app. But what if was easy to provide deep integration with the contact centre? Would cross-platform compatibility be a bonus? That's what Interactive Intelligence is promising.
Unified communications provider Interactive Intelligence has appointed Cedomir Smokovic to the new role of technical account manager.
Unified communications provider Interactive Intelligence has acquired Bay Bridge Decision Technologies, a supplier of contact centre forecasting, capacity planning and strategic analysis technology.
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That seems to be a position rather than a capability as all the apps released or provided to support information[…]