There’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
Would you believe it? Those Hollywood clone-a-fingerprint-in-five-seconds segments are not realistic!
I would have thought that the reason for the questions in the Coronavirus Australia App were self evident. If you[…]
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The Coronavirus experience will hopefully focus our attention on the benefits of telehealth and the need to eliminate the ‘digital[…]