Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

Published in Business Software

IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.

Published in Enterprise Solutions

IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.

Published in Business Intelligence

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