Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.
IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.
IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.
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I worked for ASD. They should NEVER be allowed to be let loose on Australians.