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Providers of cloud services should invest in IT service management (ITSM) capability in order to enable their customers to better monitor the performance of the infrastructure that underpins their services, and to differentiate their offerings in an increasingly crowded market.

Published in Cloud Computing
Wednesday, 06 July 2011 06:56

CSC Selects eMite To Unify Reporting Silos

CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.

Wednesday, 06 April 2011 11:32

Monash University picks BMC

Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.

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