Displaying items by tag: Genesys

‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.

Published in Strategy

Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.

Published in Enterprise Solutions
Monday, 13 August 2018 13:20

8x8 hires 5

Cloud communication and collaboration provider 8x8 has made multiple appointments to its sales, technical support and marketing teams in Australia.

Published in People Moves

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