In the past if you had a problem with a purchase you rang the company’s call centre, dumped on a hapless customer service agent (CSA), and sorted it out. But that behaviour is so yesterday.
Genesys does ‘omnichannel customer experience’ and contact centre solutions, so to find out what this actually means in 2015, we spoke to Bruce Eidsvik and Gordon Clubb.
Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.
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