Displaying items by tag: Genesys

Friday, 02 December 2016 12:02

Genesys completes Interactive Intelligence buy

Contact centre software vendor Genesys has completed its acquisition of customer experience vendor Interactive Intelligence.

Published in Strategy

Genesys is using a channel-centric strategy to address the needs of midsize organisations in Australia.

Thursday, 18 February 2016 15:37

Omni-channel engagement for the best returns

In this increasingly customer-centric world companies turning to omnichannel engagement are reaping huge benefits in both return on investment (ROI) and total economic impact (TEI).

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