New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.
Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.
Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.
no one knows till the get it,, but why did we all rush when we had 18 months ?I was[…]
I think this craze just keeps hitting home"25Mpbs is only not acceptable" only because NBN drew that line in the[…]
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Latter, slower, expensive & defective
Why does King Canute come to mind ?