Displaying items by tag: Genesys

Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.

Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.

Friday, 07 July 2017 13:28

Aussies still prefer people to chatbots

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

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