Customer experience and contact centre vendor Genesys has appointed Tony Winterbottom as principal for its ANZ government practice.
1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.
Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.
Last time I looked this is October about 6 months since that survey was taken.The situation is strikingly different in[…]
Working from home is much better for those properly equipped at home. Such as a dedicated workspace and the right[…]
Can vouch for being a happy Aussie Broadband customer since giving up Telstra and it's very poor customer service.
felix will be an interesting addition to the mobile solution offerings but having TPG, including Vodafone as parents would suggest[…]
Thx for covering this Sam :)Not to put too fine a point on the definition of 'hacked materials', and no[…]