Displaying items by tag: Genesys

Friday, 12 January 2018 09:56

Winterbottom leads Genesys government sales

Customer experience and contact centre vendor Genesys has appointed Tony Winterbottom as principal for its ANZ government practice.

Published in People Moves

1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.

Thursday, 10 August 2017 13:01

Workforce management tools slash costs by 46%

Auckland, 10 August 2017 – Staff scheduling and forecasting tools have been shown to reduce labour costs in the contact centre by up to 46%, and yet over half (57%) of all businesses don’t use tools to schedule workers.

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments