Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.
Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.
‘Customer–centric’ brands using advanced artificiaI intelligence benefit from increased efficiency, greater brand loyalty, and notable gains in revenue, according to a new report which found that companies adopting AI-enabled technology have seen a positive impact on customer satisfaction, service delivery and contact centre performance.
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It is all about the money.Don't try to make these online publishing entities take responsibility for fake news published on[…]
Not only Murduch, try Gina Rhinehart, George Pell, Tony Abbott - then Liberal Opposition LeaderMichael Kroger - then President of[…]
Well, 5G can be used, most definitely - just in very few places at the moment. Apple's competitors did this[…]
Qantas and the Commonwealth Bank aren't infrastructure.