Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.

Published in Strategy

Worldwide spending on customer relationship management software grew 15.6% to reach US$48.2 billion in 2018, according to a new research report.

Published in CRM

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

Published in People Moves

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