Omnichannel is the new buzzword in retailing and it could present huge opportunities for traditional bricks and mortar retailers, but reaping the rewards won't be easy, or cheap.
Most Australian businesses are confident of seeing a return from their unified communications (UC) investment within the next two years, according to a survey by UC company Jabra and analyst group Frost & Sullivan.
Australian businesses have moved past the initial cost savings they get from the adoption of cloud solutions to recognising the increased agility and scalability that adoption offers, according to a new report from Frost & Sullivan.
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