Displaying items by tag: Forrester Research

Enterprise app migrations, new ‘microservice’-based app designs and container technologies will create further disruption and fuel innovation in the public cloud market over the next two years, according to research firm Forrester.

Published in Cloud
Thursday, 18 February 2016 15:37

Omni-channel engagement for the best returns

In this increasingly customer-centric world companies turning to omnichannel engagement are reaping huge benefits in both return on investment (ROI) and total economic impact (TEI).

Improving the overall customer experience is a top business priority for Australian organisations and a main driver behind their digital transformation ambitions, according to a new study just published.

Published in Strategy

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