Displaying items by tag: Digital engagement

Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.

Published in Business IT

The majority of Australians now have a preference for digital engagement with government, and for that engagement to be tailored to them, according to a new report which also found that almost nine in every 10 Australians looked for government services online in 2020 and that Australians aged 15-and-over transacted with government on average more than once a week. 

Published in Government Tech

Digital identity apps in use will exceed 6.2 billion in 2025, up from 1 billion in 2020, according to a new study.

Published in Apps
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