Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
It may seem obvious once stated, but organisations are rediscovering the importance of meeting internal and external user requirements as they seek to survive digital disruption.
ASX listed cloud computing & ICT solutions provider Data#3 is back on a growth path, with results for the full year 2015 announced today showing revenue is up 4.4% to $870.5 million and net profit up by 41% to $10.6 million.
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