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Tuesday, 03 December 2019 07:01

The Coffee Club boosts NPS with help from InMoment

Cafe chain The Coffee Club has seen a 20-point increase in NPS (net promoter score) following its adoption of software from experience intelligent specialist InMoment.

Published in Enterprise Solutions

Monday, 28 October 2019 16:12

Brands not aligned with consumer CX expectations: report

Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.

Published in Business Software

Wednesday, 23 October 2019 22:34

Customer satisfaction, communication, insights key results of enterprise software stack says MJH Group CIO

Australian home builders, MJH Group, turned to Microsoft Dynamics CRM and Oracle ERP to consolidate its thirty-year volume of data across its brands, finding big dividends in delighting its customers as they embark on some of the biggest financial purchases of their lives.

Published in Enterprise Solutions

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