Solar, gas and electric hot water systems company Rheem Australia has commenced deployment of Nintex Promapp - the visual process mapping and management capability of Nintex - to improve Rheem’s customer experience and overall customer satisfaction.
Cafe chain The Coffee Club has seen a 20-point increase in NPS (net promoter score) following its adoption of software from experience intelligent specialist InMoment.
Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.
Ya, but that's not exactly compares fair either.. NZ has Fiber almost 100 in areas,,, while Australia have fiber to[…]
well, i guess they are if they excluding the "worse" of the bunch.. Isn't that what we all do now-a-days..[…]
It doesn't surprise me one bit not to see Australia on these lists.
Well said, Sam.I back your stance wholeheartedly - it shows an eyes-open approach equally critical of any authoritarianism regardless of[…]
Defensive? I have regularly given the points of view from both sides, the American and the Chinese. Most outlets, in[…]