Displaying items by tag: Customer Experience

Given the market disruption experienced by the corporate sector over the past 12 months, companies found themselves needing to make bold choices and implement operational or product changes, fast. That pace proved to be the downfall of many, as all too often, companies were hamstrung by an inability to keep pace with their own plans. That gulf between vision and delivery at a critical time is perhaps most visible in application development.

Australian customer-owned bank Heritage Bank has signed a five-year deal with specialist customer communications provider Chandler that it says will “revolutionise” how it sends letters, statements, product information and other communications items to members.

The New Zealand arm of home improvement retailer Mitra 10 aims to "increase operational efficiency while modernising execution and communication processes across stores".