The Australian contact centre applications market is expected to enjoy an annual growth rate of 7.5 per cent over the next five years. At the same time, the hosted contact centre market is expected to grow at 10.8 per cent annually. A need to refresh ageing software, the search for greater productivity, the rise of social media and cloud based technologies are amongst the major trends to impact hosted contact centre operators and vendors of contact centre software in 2011, according to the latest report from Frost & Sullivan: Australian Contact Centre Market, 2010.
"Exfiltration" is clearly the wrong word to describe copying "read-only" files from a server. Please, let's stop mangling the English[…]
Happy birthday, JS!
If you squeeze harder you can always get a bit more juice from a lemon. But it’s still a lemon.
Let me guess, they don't routinely purge personal data from former clients?
no one knows till the get it,, but why did we all rush when we had 18 months ?I was[…]