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Displaying items by tag: Contact centres
Wednesday, 16 March 2011 11:49
AAPT deploys IPscape cloud based call centre technology
AAPT has chosen IPscape's cloud based contact centre technology for both its wholesale and business customer contract centres.
Published in
Strategy
Friday, 28 January 2011 11:56
Frost & Sullivan: Australian Contact Centre Applications Market Returns to Growth
The Australian contact centre applications market is expected to enjoy an annual growth rate of 7.5 per cent over the next five years. At the same time, the hosted contact centre market is expected to grow at 10.8 per cent annually. A need to refresh ageing software, the search for greater productivity, the rise of social media and cloud based technologies are amongst the major trends to impact hosted contact centre operators and vendors of contact centre software in 2011, according to the latest report from Frost & Sullivan: Australian Contact Centre Market, 2010.
Published in
Sponsored Announcements
Monday, 20 September 2010 16:33
Contact centres open IT wallet
After a disastrous plunge in technology spending last year Australia's contact centres are again opening their wallets - with investment up 20 per cent during the year - although that has only returned IT investment to 2008 levels.
Published in
Networking
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Comments
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Re: iTWire - Employees hesitant on return to work post-COVID 19
Last time I looked this is October about 6 months since that survey was taken.The situation is strikingly different in[…]
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Re: iTWire - Employees hesitant on return to work post-COVID 19
Working from home is much better for those properly equipped at home. Such as a dedicated workspace and the right[…]
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Re: iTWire - Aussie Broadband's ASX IPO a success, first week as listed company begins
Can vouch for being a happy Aussie Broadband customer since giving up Telstra and it's very poor customer service.
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Re: iTWire - TPG's 'felix' to play a cat and mouse game with low-cost brands
felix will be an interesting addition to the mobile solution offerings but having TPG, including Vodafone as parents would suggest[…]
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Re: iTWire - Uproar over Biden story forces Twitter to change hacked materials policy
Thx for covering this Sam :)Not to put too fine a point on the definition of 'hacked materials', and no[…]
