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Displaying items by tag: Contact centres
Wednesday, 05 October 2011 02:11
Customer Experience appointment
IT management and consulting firm, The Customer Experience, has appointed a contact centre specialist to beef up its Australian contact centres consulting service line business.
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Uncategorized
Tagged under
Thursday, 25 August 2011 16:07
Australian companies not showing a talent for social media
If you're looking for customer service, it looks like the old avenues may still be the best, at least when dealing with Australian organisations.
Published in
Business Telecommunications
Tagged under
Wednesday, 24 August 2011 16:19
Opportunities abound for CRM, but enhancements needed
CRM outsourcers need to enhance their offerings to be able to take full advantage of the potential business opportunities in the retail sector, as forecasts predict an increase of 30 percent in the number of contact centre agents servicing the industry by 2016.
Published in
Market
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Comments
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Re: iTWire - Permanently banned from Call of Duty for no reason & dealing with Activision support
Raven or Activision in the week of the 16th of March changed their policy forcing anyone without 2 factor authentication[…]
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Re: iTWire - DuckDuckGo, Vivaldi join Brave in opposing Google's new ad-targeting tech
Google proving yet again that in the last two-three decades, technocrats have only learned how to better exploit division in[…]
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Re: iTWire - NBN Co begins consultation ‘with industry in two-part wholesale pricing consultation paper’
I have unlimited 100/40 with tpg for $89 a month (about the same as or less than ADSL with TPG[…]
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Re: iTWire - Anger as woman researcher walks away empty-handed from hacking contest
She didn't walk away empty handed, she got a partial win which meant she got 50% of the prize value
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
It's a mess, sadly. Will Assange ever be free?