Displaying items by tag: Contact centres

Monday, 31 October 2011 15:05

Offshore contact centres losing appeal

The era of offshore contact centres seems to be on the wane with a report out today revealing that a massive 80 percent of senior executives in Australia, North America and Europe have no future plans to offshore their contact centres, and just two percent prepared to go offshore in the next year or two. However, Australia could buck the trend, if the onshore price is right!

Published in Market
Thursday, 27 October 2011 15:20

Jabra announces new headsets, looks to the future

Headset specialist Jabra has announced a pair of entry-level professional wireless headsets. One is intended for use with conventional desk phones, the other with unified communications applications, softphones, and applications such as Skype.

Thursday, 06 October 2011 10:11

Datacom: Low-profile high-flyers

With $725 million in sales and 3400 staff, this may be the biggest success story you've never heard of. Anthony Doesburg reports




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