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Displaying items by tag: Contact centres

Toshiba has replaced its 'inflexible, costly' legacy contact centre agent desktop with a more efficient, less costly solution from RightNow to support its agents handling more than 230,000 customer calls every month.

Published in Deals

Avaya has published the result of its Contact Centre Consumer Index, and the results aren't good news for contact centres,  with the majority of customers left unimpressed.

Published in Networking

Communications Australia - a systems integrator specialising in unified communications and contact centres - has become a channel partner of hosted contact centre systems provider, Interactive Intelligence, and has developed technology designed to gather and analyse information from a variety of social networks to provide meaningful information to contact centre operatives.

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