Displaying items by tag: Contact centres

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Published in Market
Wednesday, 11 March 2020 09:24

NBN Co warns against scams

NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.

Published in Security

Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.

Published in Market

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