GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
NBN Co has warned that scammers are increasing their efforts to use the NBN brand to steal people’s personal or financial details, with over 180,000 people contacting the builder of the National Broadband Network to report a scam over the six months to December 2019.
Microsoft and Genesys have expanded their partnership to provide a new cloud service for contact centres.
A word of caution - this Amazon Fire TV Stick, the so-called Lite model, is the only one released in[…]
Thx Sam - keep up the great work covering this.Ah, US projection and propaganda at its lowest.After the false charges[…]
Lets hope for a Biden win in November for the worlds sake including Assange's.
It would be great to have a look at the Telstra plans but they still after 3 years don't list[…]
Optus was declared to be misleading consumers when it marketed its products as "unlimited", now its using the word infinity[…]