IT management and consulting firm, The Customer Experience, has appointed a contact centre specialist to beef up its Australian contact centres consulting service line business.
If you're looking for customer service, it looks like the old avenues may still be the best, at least when dealing with Australian organisations.
CRM outsourcers need to enhance their offerings to be able to take full advantage of the potential business opportunities in the retail sector, as forecasts predict an increase of 30 percent in the number of contact centre agents servicing the industry by 2016.
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