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Displaying items by tag: Contact centres

Alcatel-Lucent's former contact centre software business Genesys has announced its rebirth as an independent company saying its sole focus is "to save the world from bad customer service."

Published in Deals
Wednesday, 07 December 2011 18:04

UXC Connect, iiNet team up on Australian 'first'

ICT services vendor, UXC Connect is claiming a first in contact centre solutions for businesses in Australia and New Zealand by integrating the Genesys skills assessor, workforce management and intelligent workload distribution to work as one business solution for ISP, iiNet.

Published in Deals
Monday, 07 November 2011 17:05

Growth returns in contact centre apps market

The Australian market for contact centre applications bounced back in 2010, recovering from a decline in 2009 to record growth of 16.4 per cent, and with strong growth forecast for the next seven years. Genesys, Avaya and Cisco are the top vendors with a full range of contact centre solutions, while Verint and NICE Systems lead in monitoring and optimisation solutions.

Published in Cloud Computing

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