Interactive Intelligence has appointed Malcolm Angell as Australia/New Zealand contact centre solutions consultant.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
The growth on online channels for customer action is dramatically changing the balance of power between companies and their customers: managing the 'customer experience' is becoming a top priority.
NBN enterprise ethernet is an answer to the question "how can we make nbn profitable?"A business would be crazy to[…]
Yep. Both can go.
Well written Sam,In addition to the disgusting level of propaganda used by US-led corporations and corrupt warhawk military to discredit[…]
Returb iPhones are cheaper than ever - definitely worth buying one :-)
The Murdoch led LNP is talking crap again. The Murdochracy are out again asking the Government for something for nothing[…]