Cloud contact centre provider NewVoiceMedia has appointed Glenn Aspden as its technical sales director for the Asia Pacific region.
Interactive Intelligence has appointed Malcolm Angell as Australia/New Zealand contact centre solutions consultant.
Telstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
"Exfiltration" is clearly the wrong word to describe copying "read-only" files from a server. Please, let's stop mangling the English[…]
Happy birthday, JS!
If you squeeze harder you can always get a bit more juice from a lemon. But it’s still a lemon.
Let me guess, they don't routinely purge personal data from former clients?
no one knows till the get it,, but why did we all rush when we had 18 months ?I was[…]