Displaying items by tag: Contact centres

Wednesday, 06 November 2013 06:03

Omnichannnel – the future of contact centres

Gen Y doesn’t use voice much. Phone calls are now only the fourth most important medium for customer service, after electronic messaging, social media and smartphone apps.

Telstra has acquired NSC Group, a privately owned Sydney based unified communications and contact centre specialist. It is part of Telstra strong push into services.

Published in Deals

Townsville City Council is using Interactive Intelligence's Customer Interaction Center software in its customer service centre.

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