Gen Y doesn’t use voice much. Phone calls are now only the fourth most important medium for customer service, after electronic messaging, social media and smartphone apps.
Telstra has acquired NSC Group, a privately owned Sydney based unified communications and contact centre specialist. It is part of Telstra strong push into services.
Townsville City Council is using Interactive Intelligence's Customer Interaction Center software in its customer service centre.
Thank you Sam - been noticing the pro-war propagandist scum hard at work all over Newscorp's media outlets too.And people[…]
"Exfiltration" is clearly the wrong word to describe copying "read-only" files from a server. Please, let's stop mangling the English[…]
Happy birthday, JS!
If you squeeze harder you can always get a bit more juice from a lemon. But it’s still a lemon.
Let me guess, they don't routinely purge personal data from former clients?